Compliance-as-a-Service
Compliance evidence that never stops.
Two engines generating continuous evidence across all 7 Strengthened Quality Standards. One from caring conversations with residents. One from structured operational compliance calls.
Built for the Aged Care Act 2024
Compliance has become the biggest admin burden in aged care.
Evidence lives in 12 different places
Spreadsheets, care plans, incident logs, emails, paper forms, scattered across systems that do not talk to each other.
Staff document care instead of delivering it
Nurses and carers spend up to 40% of their shift on documentation, taking time away from the people they support.
Compliance tools add MORE admin
Most platforms just move paperwork from paper to screen. The workload stays the same, or gets worse.
The Heart
Mary calls your residents. Empathic, emotionally intelligent conversations that generate compliance evidence as a byproduct of genuine care.
- WHO-5 wellbeing scores (automatic, every call)
- Emotional analysis (mood, tone, energy, sentiment trends)
- Person-centred care documentation in the resident's own words
- Clinical flags (pain, confusion, mood decline)
- Recordings and transcripts (auditable, searchable)
- Escalation alerts to care staff in real time
The Backbone
AI voice agents handle operational compliance. Staff checks, incident follow-up, contractor verification, training reminders. Structured data returned and mapped to standards.
- Staff credential verification
- Incident follow-up and care plan update checks
- Contractor and supplier compliance verification
- Shift handover data collection
- Training completion reminders
- Family satisfaction surveys
- Equipment and maintenance status checks
- Food safety verification
- Workforce satisfaction pulse surveys
- Medication round verification
All 7 Strengthened Quality Standards. No gaps.
No quarterly audit scrambles. One-click evidence pack export at any time.
Powered by Kate
Behind every evidence pack is Kate.
Kate is our agentic voice engine. She orchestrates both sides of CaaS: scheduling calls, processing responses, mapping insights to standards, generating audit-ready documentation, and triggering escalations. She maintains a continuous compliance posture so your team can focus on care.
Schedules every call
Both emotional check-ins and operational compliance calls. The right call, to the right person, at the right time.
Processes every response
Wellbeing scores from Mary. Structured data from operational calls. All analysed, all mapped to standards.
Generates evidence continuously
Audit-ready documentation that maps to the Strengthened Quality Standards. Always current. Always complete.
Triggers escalations
Clinical alerts, overdue credentials, incident follow-ups. The right people are notified the moment something needs attention.
What if compliance evidence generated itself?
Both engines run continuously
Mary calls your residents (emotional side). AI voice agents handle operational compliance checks (structured side). Both run on schedule, every day.
Kate processes every call
Wellbeing scores, structured data, clinical flags, compliance evidence. All automatic. No staff input required.
One-click evidence pack
All 7 Strengthened Quality Standards. Always current. Always audit-ready. Exportable as a complete evidence pack at the press of a button.
Not another compliance dashboard.
| Feature | Traditional Approach | CaaS by careplans ai |
|---|---|---|
| Evidence generation | Manual data entry by staff | Automatic from AI conversations |
| Resident voice captured | Rarely, via paper surveys | Every call, in their own words |
| WHO-5 wellbeing scoring | Manual, inconsistent | Automatic, every interaction |
| Standards mapping | Manual cross-referencing | Pre-mapped to all 7 standards |
| Audit-ready packs | Weeks of preparation | One-click export, always current |
| Staff admin burden | Increases | Near zero |
| Real-time escalations | Depends on staff reporting | Automatic clinical alerts |
| Continuous improvement data | Quarterly snapshots | Live trends and analytics |
Trusted in Australian aged care
National Healthcare Provider
Live pilot. Mary calls residents daily. Compliance evidence generates automatically from every conversation.
CICADA Westmead Hospital
Based at Westmead Hospital's health technology hub, Sydney.
Behind every evidence pack is Kate, our agentic voice engine that processes each call, maps insights to the Strengthened Quality Standards, and generates audit-ready documentation without staff input.
Full security documentation available at security.careplans.io
Get Started
Ready to make compliance invisible?
Start with a conversation. We will walk you through how CaaS works, show you what Mary hears, and discuss a pilot for your facility.
andrew@careplans.io
Frequently Asked Questions
CaaS automates compliance evidence by embedding it into care delivery. Instead of generating paperwork after the fact, our AI voice companion creates continuous, auditable evidence of person-centred care as a natural byproduct of wellbeing check-ins with residents.
Mary conducts regular wellbeing calls with residents, analyses vocal tone and sentiment, and generates structured care insights. Each call produces compliance-ready documentation mapped to the Strengthened Aged Care Quality Standards, giving providers continuous evidence without extra admin.
Yes, 100% of data is stored and processed in AWS Sydney (ap-southeast-2). All real-time processing happens under Data Processing Agreements with Australian-resident infrastructure. We never transfer personal information offshore.
The 7 Strengthened Aged Care Quality Standards came into effect under the Aged Care Act 2024. They set the benchmark for quality and safety in Australian aged care. CaaS maps every interaction to these standards, generating evidence across all 7 domains automatically.
No. Care coordinators simply review AI-generated recommendations and approve care actions through the dashboard. There is no new data entry, no additional paperwork, and no change to existing workflows. CaaS works alongside your current systems.
No. CaaS has two sides. The emotional side uses Mary, an AI voice companion, to conduct wellbeing check-ins with residents. The operational side uses structured AI voice agents to handle staff compliance checks, incident follow-up, contractor verification, and other operational auditing. Together, they generate continuous evidence across all 7 Strengthened Quality Standards.
Most compliance platforms are document management systems. They require staff to upload, tag, and organise evidence manually. CaaS takes the opposite approach. We generate compliance evidence automatically as a byproduct of genuine care delivery and structured operational calls. Less admin, more evidence, better outcomes.
We run a Trailing Stop independent LLM monitor — a Level 2 safety system that continuously evaluates AI outputs for clinical safety, bias, and hallucination. All AI-generated recommendations are flagged for human review before any care action is taken.
Talk to us. We will walk you through the platform, discuss your facility, and set up a pilot. Contact andrew@careplans.io.
Our ISMS is aligned to the ISO 27001:2022 standard — we are not yet certified. Annex A controls are documented and implemented; the full register is at security.careplans.io. Our infrastructure providers (AWS Sydney, Supabase, Anthropic, Twilio) hold SOC 2 Type II and ISO 27001 certifications.
No. CaaS is a wellbeing monitoring and compliance evidence platform. It does not diagnose, treat, or make clinical decisions. All care recommendations are reviewed and actioned by qualified staff. It is not classified as a medical device under the TGA.
Start with a conversation.
Talk to us about how CaaS can generate compliance evidence for your facility. We will show you what Mary hears and how Kate turns every call into audit-ready documentation.
CaaS is powered by CAREPLANS AI. Learn more at careplans.io
CICADA Innovations, Westmead Hospital, Sydney NSW 2145